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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 07:37 AM

HP Recommended
Product: HP Envy 5642
Operating System: Microsoft Windows 10 (64-bit)

Install new modem and now printer will not connect wirelessly.  Modem is Actiontec GT724WG.  It searches and searches but will not connect. Info given to printer is a O. K. just says connect find modem.

1 REPLY 1

‎05-31-2017 09:00 AM

HP Recommended

@SEGADawg

 

A very warm welcome to the HP community. A very good day to you. 

 

I understand that you have an HP ENVY 5642 e-All-in-One Printer and after installing a new model the printer does not connect wirelessly. The printer tries to search but will not connect. Not worry, I'll do my best to help you. 

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Restore network defaults on your printer:
  1. From the printer control panel, touch Setup and then touch Network Setup.
  2. Select restore network defaults. Press OK.

 

  • Re-run the wireless setup wizard:

 

This should make your printer connect to the new router's network. I hope this information helps. 

 

Please keep me posted on the results. Cheers! 🙂

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