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HP Recommended
HP Pavilion 21
Microsoft Windows 10 (64-bit)

When I purchased this device less than 2 months ago it was then loaded with Windows 8.1 64 bit. I was then offered to upgrade to Windows 10 64 bit. Since the upgrade the touchscreen will not work. I have tried all of the recomended troubleshooting on your site. I have also made sure that all drivers as well as the os is up to date. Please fix. The reason that I purchased this all in one device was because of the touch screen.

2 REPLIES 2
HP Recommended

Hi there @KLMcNeill

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understandthat after upgradingto Windows 10, the touchscreen is no longer working for you.

 

Please post the full product number for your All-in-One. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

For now something you can try:

 

1. Go to device manager

2. look for Human Interface Device

3. then HID Compliant Touch Screen

4. right click choose disable then re enable

5. then test

 

If that does not  work-

6. uninstall the HID compliant Touch Screen

7. Scan for hardware changes

8. test again.

 

Let me know if this works for you.

Malygris1
I work on behalf of HP
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HP Recommended

This fix did not work for me on my Pavilion 21 all in one. Since WIN 10, no touchscreen and no fix that I can find.

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