cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Vex123
New member
1 0 0 0
Message 1 of 2
206
Flag Post

HP-Pavilion 27: Switch on, screen stays black, makes noises then

HP Recommended
HP-Pavilion 27_a175na

HP logo appears in middle of screen then a message appears (that is too quick to read) then switches off.

 

 Had to record a video so that I could read the error message. Smiley Mad

 

---

Owned for less than 3 weeks and very annoyed that  havent being able to use for over 3 days so far because no support available at weekends!!!

 

Above issue  started Fri evening and went to HP support page.  When finished completing form, I thought I was getting somewhere  to learn no support available at weekends.

 

Assumed support form would be logged but as no phone call or email recieved, take it that it was never received by support.

 

Came back today to see that support LiveChat and phone are now closed. 

 

PROBLEM 

Has anyone here had this issue of switching on then getting intermittent whirring noises, beeping noises that goes on for approx 1min 22sec then the HP logo appears making you think HP-Pavilion 27_a175na   is turning on but instead a quick message appears on the screen then switches off?

 

You switch back on and same thing happens!

 

If so, how did you solve it?

 

Here is  my  YouTube video showing   the noise issue and error message

 

Suggestions on where I go from here, or what to do, to get it switching on and working again?

 

Thank you

0 Kudos
1 REPLY 1
Resolv_S
Retired
Retired
3,304 3,302 179 339
Message 2 of 2
Flag Post
HP Recommended

Hello@Vex123,


Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

 

I have read your post and understand that you need assistance in fixing the boot issue on the PC. Is that, right? I will be glad to help you.

 

I have found an HP article online which ideally addresses the issue more specifically to your PC.

Please use the article and follow the steps mentioned in it to check if that fixes the issue.

 

http://hp.care/2kSBQdN

 

If that solve the issue, then please contact the HP Phone support for further assistance as it might turn out as hardware failure.

Please use the link to get in touch with phone support.

 

http://support.hp.com/us-en/contact-hp

 

This should solve the issue.  Let me know for more solution.

 

Resolv_S

 

I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation