HP Support Assistant Windows 8.1

[HandyAndy14]

Hello walt970,

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .

I hope this helps.

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Hello all,

If you're unable to uninstall the HP Support Assistant, please try to use the Microsoft Fix it tool to uninstall it.

The link to Microsoft Fix it: http://support.microsoft.com/mats/Program_Install_and_uninstall

Let me know if this helps!

Thank you 🙂

[Dere]

Dear All;

I unistalled the existing HP Support assistant and then Dowloaded the recent version of Win 8

After reistalled the software I found the problem is persisting.

(N.B I am using WIN 8.1now)

[Dere]

It always display " it is required to restart win to install update"
when win starts even unlocking

[jillyraczka]

trying to downd load windows 8.1 its not working

[krisrk]

how do u uninstall it and reinstall it, thanxs

[Miguyelc]

Hi,

I have got this problem "HP Support Assistant" at Z1 with windows 8.1 64 Bits, I try several uninstall, and installation of diferent sp packages for HP Support Assistant, never got a sucessful start of this application, applications starts give me the green check mark of fisrt two steps, and freezes at "to do list".
Can somebody indicate de SP downloaded, Think I try SP58915, SP59568, SP58919, SP64126, resuming several uninstalls and installations  with several configuration, as administrator, emulation windows 7 and ....
Thanks for help

[SuperMario1]

Hello Miguyelc. I understand Support Assistant is not working yet. So I can check if there is a supported Support Assistant for your computer, I need the model number of the computer. If you require assistance locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108
 

Let me know if you have any other questions or concerns. I'm only here to help!
 

Mario

[Miguyelc]

Hello,
Thanks for reply, equipment is a Z1 Workstation with Serial No. CZC3465BHY, Product No. WM563EA#AK6, with H.P. Support Assistante  7.0.39.15, at windows 8.1 I can start application ,if I click "about" I receive a screen with HP S.A. version number, but no configuration file, at footer I also get information, when I try to ran updates, I receive 2 first steps with green chekmark qand program freezes at, showing todo list.
Also after freeze if I stop I receive one error message reporting "Program stops responding ", Included my screen after clicking , see your link but does not see a resolution for this.

Have a Good Year

 

[roman_chomicz]

Hi Sparkles1,

after uninstalling and then reinstalling the hp support assistant the error persists. From what I can observe on the web I'm not the only one that has this problem that cannot be solved in the way you proposed.

Any other suggestion? 

Please align to your colleague answer http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Hp-Support-Assistant-Not-Workin... or give a really effective solution.

Regards.

Roman

PD: meanwhile I uninstalled the application checking for updates manually.

[GeekRex]

I cannot install the new version because my system will not uninstall the old version. Message says a file is misisng from the install directory. Any suggestions on how to get the uninstall working?

When I try to run the installed HPSA I get this error in debug:

System.TypeInitializationException was unhandled
Message: An unhandled exception of type 'System.TypeInitializationException' occurred in WindowsBase.dll
Additional information: The type initializer for 'HP.SupportAssistant.UIController.Windows.HPAMainVM' threw an exception.

Seems like there must be a miscommunication between 8.1 and the HP code.