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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 10:28 AM

HP Recommended
Product: HP ENVY Phoenix 810-160
Operating System: Microsoft Windows 10 (64-bit)

When the computer restarts I get a hard disk error:

Hard Disk 6 3F6

 

I have run the diagnostics from the pre-windows screen and it passes.  Not sure how to prevent this from happening again.

 

Which drive is Hard Disk 6?

How do I fix this issue?

 

Thanks,

 

Alex

3 REPLIES 3

‎05-01-2017 04:46 PM - edited ‎05-01-2017 04:48 PM

HP Recommended

 

Probably the tiny mSATA cache drive.Read through the threads below.

 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Hard-drive-error-on-boot-HD6-3F6...

 

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Disk-Error-Hard-Disk-6-3F6-SOLV...

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‎05-01-2017 05:20 PM

HP Recommended

Thank you for the response.

 

I understand how to remove the SSD and that is not a problem and I will do that.

 

Next question:  

Since this has failed I would like to buy another SSD and install the operating system on this.  I never got a Windows Recovery disc/usb/download.  Can you help get me one so I can update my system.  Also how much space does the SSD need to be to just handle the Operating System?

 

Alex

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‎05-01-2017 11:05 PM

HP Recommended

Your machine has software on it to create Recovery Media. however your OS is stated as Windows 10 so I assume you have upgraded from the original Windows 8.1? If so the ability to create Recovery Media is likely gone.

The machine can Not boot from a replacement for the failed mSATA. You could replace the boot drive with an SSD. Size required will depend on whether you will be using Recovery Media to reinstall Windows 8.1 or use the free tool from MS to create a Windows 10 installation dvd/usb.

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