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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2017 10:05 AM

HP Recommended
Product: HP Pavilion 500 PC Series
Operating System: Microsoft Windows 10 (64-bit)
Hi all, when i turn on my pc it said that it got a problem with the hard disk. I did what the link of hp's site suggests to do in those cases but when i start a test immediatly come out an error ID so here i am.. I dont know what to do with that problem
1 REPLY 1

‎01-31-2017 11:56 AM

HP Recommended

The most probable cause is the hard drive has failed.  If the diagnostic fails, then it points to a failed hard drive.  Replace the hard drive and then reinstall Windows 10.  If the PC came with Windows 10 preinstalled, run the Recovery Manager and use the disk set you created when the PC was new.


I'm not an HP employee.
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