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altaweel2004
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Hp Pavilion Touchsmart 21-H010 all in one pc Motherboard

HP Recommended
Pavilion 21-010 TouchSmart AIO
Microsoft Windows 8 (64-bit)

I have all in one hp as the title above and the motherboard is defective, I searched online but I didn't find.

can you help me to find it.

I have the pictures for the motherboard numbers I will share it if any one need it

thank you

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Riddle_Decipher
HP Support Agent
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Message 2 of 4
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@altaweel2004

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand you need the motherboard part numbers as it's not working anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

How did you confirm your motherboard is defective, did a tech help you identify the issue? (could you provide a few details on that, as well).

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Including the product number is a good practice as it helps find your service manual guide and that's where you should find part numbers and other information you seem to be looking for, that reminds me, have you checked the HP website to obtain the service and manual guide?

 

Click here to access the support.hp.com website

 

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

Riddle_Decipher
I am an HP Employee

altaweel2004
Author
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Thank you so much for your answer, 

First: the link you sent me to find the product number is ( 404 Page Not Found )

Second: I got 5 long beeps from motherboard, when I search hp website I found it is motherboard but now I washed the MLB with isopropyl Alcohol %90 and dry it very well, then I put it on the pc, I started it with 3 long beeps then I change the ram slot and it worked successfully now. I thing one of the ram slots is defective. By the way I'm hardware tec. 

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DavidSMP
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Message 4 of 4
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Hi @altaweel2004,

 

I read the response completely. You've displayed great resilience and persistence here to try and resolve the issue. Excellent diagnosis of the issue before posting. Kudos to you on that score. 🙂

 

To find the product# of the computer, please click on this link: http://support.hp.com/us-en/document/c03754824 There is an associated video also.

 

Once you get the prodcut# of the computer, please visit this link: http://partsurfer.hp.com to order the required parts for your computer by following the on-screen instructions.

 

If that does not help, please contact Hp phone support via this link: http://hp.com/contacthp Select the country and follow the on-screen instructions to contact them. This should help.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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