Including the product number is a good practice as it helps find your service manual guide and that's where you should find part numbers and other information you seem to be looking for, that reminds me, have you checked the HP website to obtain the service and manual guide?
First: the link you sent me to find the product number is ( 404 Page Not Found )
Second: I got 5 long beeps from motherboard, when I search hp website I found it is motherboard but now I washed the MLB with isopropyl Alcohol %90 and dry it very well, then I put it on the pc, I started it with 3 long beeps then I change the ram slot and it worked successfully now. I thing one of the ram slots is defective. By the way I'm hardware tec.
Once you get the prodcut# of the computer, please visit this link: http://partsurfer.hp.com to order the required parts for your computer by following the on-screen instructions.
If that does not help, please contact Hp phone support via this link: http://hp.com/contacthp Select the country and follow the on-screen instructions to contact them. This should help.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
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