Note on archived topics.
04-15-2014 10:42 PM - edited 04-15-2014 11:04 PM
Hello! Please see this link on the HP help forum!
PS If this is against the forums rules, please notify me with PM and delete this reply.
I do not work for HP, but I would if they asked me to. Anyone can forget their user password. If you are trying to use this in a dishonest way; shame on you.
I have forgotten my user password once, but I'm old. Write it down next time and remember where you put it. I only offer this solution because a thief knows he can restore back to factory and beat this password issue.
People here on the HP help forum want to help you every way they can, so be honest with your issues when asking for help. Did you really forget your user password?? Hope this helps!
06-16-2014 09:27 AM
I tried both methods. The first method didn't work because it wanted me to log in to the administrators account which is the one that I don't have the password for. The second method talks about a "command" something that I don't know what it is.