I can't upload my photos from my iPhone

[HapaLisa]

I am trying to upload my pictures from my iPhone 4S to the computer.  When I plug the phone into the USB, the message displayed says, "what do you want to do with your Apple phone" and I choose "upload photos and videos."

It automatically goes to a screen that says I have no photos.

I have over 1,000 photos that I have to get off my phone because there is no more space on my phone.  The computer does not see any photos on my phone.

We have also tried this with our video camera and it will play the sound of the video but not the picture.  Why does this computer have a problem with viewing photos and videos?

Our old Dell computer (4-5 years old) has no problem viewing photos or videos as soon as we plug it in.  However, it is so old, that it would take an eternity for all of them to upload.  

We just bought this new HP computer and can do less than our old computer.

[Dunidar]

Hello HapaLisa,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that you are having issues uploading photos from your iphone on to your HP computer. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.

How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

You may want to read the OSXDaily post Transfer Photos from iPhone to Computer as it may help you to resolve your issue without having to re-post.

Please feel free to re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

[sonedz0411]

sonedz0411

[Bmount]

Windows 10

[Malygris1]

Hi there @Bmount,

May the Forums be with you!  I understand that you are having trouble with transferring photos to your computer from and iPhone.  I am happy to give you a hand with this.

Is there a particular error you are seeing?

You can also check out this page: How to transfer your iPhone and iPad photos to Windows 10 - windowscentral.com, and see if it helps at all.

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.