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Victoria5 Student
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Keyboard Error Message - Keyboard and Mouse Not working

Omni 220 All in One
Microsoft Windows 10 (64-bit)

I've had my desktop for a few years and never had a problem.  Just recently, it has started showing a Keyboard Error message on a black screen when I boot it up.  The wireless keyboard and mouse do not work, although it appears to boot up correctly.  Since I have a password on my computer, I cannot log in or do anything.  When this happens, I've rebooted 2-3 times, and it the keyboard and mouse will finally start working.  I have moved the toggle to different USB ports and this does not appear to make a difference.  How do I prevent this from happening?

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HP Support Agent
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Keyboard Error Message - Keyboard and Mouse Not working

Hello@Victoria5,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

Need assistance in fixing the wireless keyboard and mouse issue. Did I get it right?

 

I have found an HP article which typically addresses the issue you have mentioned in your post.

I request you to use the link below and follow the steps in order to check if that solves the issue.

 

http://support.hp.com/us-en/document/c00006821

 

If that solve the issue, then I recommend you to use the link below to contact HP Phone support for further assistance.

 

http://support.hp.com/us-en/contact-hp

 

Hope this answers the question. Please let me know more.

 

Resolv_S

 

I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

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