Machine froze cant get out of diagnose loop to get to windows

[pasta72859]

I bought an "open Box" HP ENvy  at Sam's Club just before Christmas.  It is the 27" monitor with 16 gig of ram.  I bouht it so I could do work at home making and editing videos for my business.  The product number is X6F91AA#ABA  and the serial #s 4CE6381DQG. 

Last night I plugged in a USB to transfrer videos and it froze up during the transfer.  That day I had gotten a notice that McFee had expired and would need to buy the subscription. 

Anyway, after a self diagnosis that determined it could not fix itself, I get this blue screen that either wants me to shut it down or go to advanced options.  Those options are to back up the drive and wipe it to the factory settings. 

[TheOldMan]

Before you wipe out and restore to factory settings, there are some other options.  I cannot say about McAfee but Norton is known to cause problems when it tells the user it has expired.  Since the freeze came during a file transfer, is there any possibility there was a bad file on the flash drive or media card?  Where did the "self diagnosis" originate?

You can try a fix from the windows 10 software install disk, not HP Recovery but Microsoft Windows 10.  You can make a Windows 10 install disk by using the Windows 10 media Creation tool and boot to that and intiate a repair instead of the install.  I would start with that.

Also, try to get into safe mode while using the Windows 10 disk and then uninstall McAfee.