I came across your message about the HP Desktop query and wanted to pop in to help 🙂
I understand that you are having concerns about the total memory (RAM) installed on your PC. First off, please check http://hp.care/2q4i6Xp to check your PC specifications. Also, your PC supports up to 16 GB and not 32 GB.
Now, if you need to see the specific details about your PC, then try the steps below:
1) Access the Run window by pressing Windows logo key + R.
2) Type msinfo32 and press enter.
This will show the installed memory and other hardware details. Let me know if you need any further information.
I hope that answers your concern adequately. Let me know!
Good luck 🙂
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Thanks for jumping in to answer. Perhaps you read my post too quickly.
I understood, and can locate, what my system's parameters are as publicised by HP support and how to perform system checks to verify hardware.
My upgrade consternation (MAX GB/MHz) came in checking multiple reputible sites (like Crucial) that stated that the HPE h8-1214 maxed at 32GB in Win 10. No mention is made by them of the Angelica I/II with the GIGABYTE M3970AM-HP.
Also, WIN 10 was not released when the h8-1214 was produced, and I was doubtful that it's webpage info would be up-to-date. Who knew!
I reviewed the post comprehensively. Thanks for your patience and persistence to try and get the issue resolved. You've displayed amazing attitude and immense resolve to try and get the issue resolved. It is greatly appreciated and Kudos to you for that. 🙂 As @Dvortex is out of office I am taking over from here.
The product specifications link: https://support.hp.com/in-en/document/c03154290is very clear about the upgrade. There are no 2 ways about it. Whatever the version of Windows your computer supports a maximum of 16 GM or RAM. However, the operating system should be a 64-bit version.
Memory upgrade information
Dual channel memory architecture
Four 240-pin DDR3 DIMM sockets
Supports DDR3 DIMMs
PC3 10600 (DDR3-1333)
PC3 12800 (DDR3-1600)
Non-ECC memory only, unbuffered
Supports up to 16 GB on 64-bit systems
Supports up to 4 GB on 32-bit* systems
32-bit systems cannot address a full 4.0 GB of memory
Please check this link. There is no other upgrade possible. Your computer will not support it. I am not beating around the bush, but being candid here. It will support up to 4GB of Ram in each Module. It should be
PC3 10600 (DDR3-1333) X 4 Ram sticks or
PC3 12800 (DDR3-1600) X 4 Ram sticks.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. If it does, then you know what to do.
Take care now and have a terrific week ahead. 🙂
DavidSMP I am an HP Employee
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