Monitor message" Power Button Lockout"

[ks84j]

New HP 23" monitor -  HP 2310m   Accidentally held down the power button too long; now I can't get the monitor to turn completely off. When the computer is shut off the monitor goes to the sleep mode with the orange LED (on/off switch) always lit orange. How can I turn the monitor off completely and clear the message  "Power Button Lockout"? thank you

[konk6i3 · Accepted solution]

From the manual:

Power Button Lockout— Indicates the power button is locked. If the power button is locked, the warning message Power Button Lockout displays.

◦ If the power button is locked, press and hold the power button for 10 seconds to unlock the power button function.

◦ If the power button is unlocked, press and hold the power button for 10 seconds to lock out the power button function.

Cheers,

[ks84j]

 Thank you for the help & your solution! I held the power button for 10 sec and the monitor shut down. Again - I appreciate your help-

[Joel45]

Thanks. It worked perfectly!

[gladysk]

My HP Monitor 2009m insists on 'going to sleep' instead of turning off.  A message 'Power Button Lockout' appears and won't go away.  Appreciate any help available.

Second issue: The program 'HP Solutions' has stopped working on my computer and I can't seem to get it corrected.  Need help on this one too.

[vnyga]

Hold the power button up to 1 minute to disable lockout

[gladysk]

thanks with kudos.  10 seconds hold down solved the problem.

[gotoogirl]

my computer is saying power button lockout and has green light flashing in back of tower i held down power button down and still nothing

[vnyga]

> i held down power button down and still nothing

Which power button???

[Mrstenter]

Hi Vnyga,

I would be happy to assist if needed. Please let me know what is your model number and operating system?

Here is a link that will help you find that out.

http://support.hp.com/us-en/document/c00033108

Please let me know.

Thanks