Multimedia Remote Control model TSGH-2401

[ettore]

With my Envy 23 come with Remote control TSGH 2401 that has on the bottom explained how to connect with PC. I haven't be able to connect. Somone can help me about this???

[MechPilot]

Hello ettore,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are attempting to connect your remote control to your Envy 23 desktop, and I would be happy to assist you! To begin, I will need to ask you a few questions:

• What is the Product and Model Number of your desktop computer?
• What version of Windows do you have installed on your computer?
• Has your computer completed all of its important Windows Updates?

In the meantime, I recommend following this document on Troubleshooting Media Center Remote Control (Windows 7 and Vista). This should help establish a connection between your computer and the remote control.

Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!

Regards

[ettore]

Tks, the product is 23-d002ee, the number C6U77EA#ABD. I have installed windows 8.1. The computer is fully updated. I have received the remote Control TSGH-2401, but I am unable to configure it. This remote control hasn't any remote sensor.

[MechPilot]

Hello again ettore,

Thank you for the quick reply!

According to this document on the HP TSGH-IR02 Remote Control how to install, the device requires an "eHome Infrared Receiver" for the computer. When you came into possession of this remote control, did you also obtain the receiver for it?

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Have a great weekend! 🙂 

[ettore]

Tks again for your replay, but I insist to notify you that this is not an IR Control. Infact I have two of these and all toghether not respond with the IR receiver. I notify you that on bottom of Remote on battery cover will be explained a procedure to connect push "More Info" and "#" at 6 cm push "OK" and then is reported "(1)". Have you seen this???? How to perform connection??? I suppose that is a Blue tooth. Pls follow this link: "http://h20195.www2.hp.com/V2/GetPDF.aspx%2Fc03641640.pdf" and see tha is an RF transmitter. Tks.

[MechPilot]

Hello again ettore,

Thank you for the quick reply!

Since you have indicated that the remote control did not come with a transceiver, I suggest taking a look at this document on RF Remote Control Does Not Work. This should help with the hardware of the remote. If the issue persists, 

please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

I hope this helps!

Regards

[ettore]

Tks a lot for your replay. I haven't understand which is in this case the RF receivers. Is thesame of mouse and keyboard??

Because in this case it don't works.

Tks

[MechPilot · Accepted solution]

Hello again ettore,

Since you do not have the receiver you need for your remote, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html  

Best Regards 🙂

[haodejik]

HI,sorry to bother you.

I  has the same problem. 

Can you tell me which the RF receiver can work with the Multimedia Remote Control model TSGH-2401?

Regards.

[bvw91]

haodejik,

Did you ever find out the P/N or model number for a compatible RF receiver?

Regards