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HP Recommended
HP Envy 34 curved screen
Microsoft Windows 10 (64-bit)

My new HP Envy 34 mouse (less than a month old) just quit working.  New batteries made no difference.  Onlight comes on, but central light doesn't.  The keyboard then quit working too.  Plugged in a corded mouse and rebotted.  Keyboard is working, but mouse is dead.  I agree that the keyboard is terrible.  Too small and just not the quality you would expect with this high grade computer.  Mouse the same thing.  

 

1 REPLY 1
HP Recommended

@AnnBeatty

 

HP Tech might be able to suggest something to get the mouse working -- and / or can provide options for you.

 

 

 

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