• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 02:51 PM

HP Recommended
Product: Hp envy 4511
Operating System: Other

It wont print and it says where i print 8 documents waiting and it says offline

1 REPLY 1

‎02-09-2017 10:14 AM

HP Recommended

@horsey241

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP ENVY 4511 All-in-One Printer and it doesn't print and becomes offline. 

 

I would like to know the following information to assist you better:

  • What operating system do you use?
  • Is the printer able to make a copy?
  • Did any software changes (drivers/updates) take place for the printer recently?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

If the issue persists then please continue with the steps:

  • If you're using Windows then please perform the steps from this link.
  • In the case of Mac OS X, this link should help.

Hope this information helps. Let me know what happens. All the best! 🙂

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.