• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Hello chuckiman

At this point this is what I would do:
1. Make a backup of all my important files to an external hard drive.
2. Format my internal hard drive and re-install Windows from scratch or using the HP recovery medium.
3. Before trying the latest driver, see if you can access the network.

I don't think it is a hardware or BIOS issue due to the fact that other components of the card are working correctly. Since reloading the driver doesn't seem to work and the card shows as having the same MAC address re-installing Windows would be my next step if I was experiencing the problem. If the problem persists, it may be a problem with the motherboard/BIOS.

If you are OK with using WiFi you can continue to use that as well.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
HP Recommended

Hello Travis_c.

 

Thank you for all the help.I will have to stop here.

 

I formatted my hard drive and reinstalled windows but the problem is till not solved.For now i will keep on using the wireless connection hopping in the future HP can come up with a BIOS upgrade or may be reinstalling the same BIOS.

 

Thank you once more for you time.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.