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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2015 12:03 PM

HP Recommended
Product: HP 23 Envy Display
Operating System: Mac OS X 10.10 Yosemite

I just got an HP Envy 23 monitor to use with my Retina Macbook Pro and so far it's been a serious struggle. The problem I'm focusing on today is sound. The monitor has a Beats Audio headphone jack. Headphones are plugged in but my Macbook claims "The selected device has no output controls" and there is no sound at all. The monitor and laptop are connected via an HDMI cable. Is this the problem? I don't want to have to return the monitor, but it seems like I could wind up spending hundreds of dollars on cables and adapters to figure out the right combination to get sound and a clear picture. Ugh.

 

Thanks for any help or guidance.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2015 08:06 AM

HP Recommended

HERE is the manual for a HP ENVY 23 IPS monitor, which may be the one in question or just a similar one, but from reading the specs I have to believe it does not have speakers.  While reading the description, it could lead the user to assume there are speakers: "HP ENVY 23 23-inch IPS LED Backlit Monitor with Beats Audio" but it must just be an audio processing thing.


I'm not an HP employee.
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4 REPLIES 4

‎04-13-2015 08:06 AM

HP Recommended

HERE is the manual for a HP ENVY 23 IPS monitor, which may be the one in question or just a similar one, but from reading the specs I have to believe it does not have speakers.  While reading the description, it could lead the user to assume there are speakers: "HP ENVY 23 23-inch IPS LED Backlit Monitor with Beats Audio" but it must just be an audio processing thing.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

‎04-20-2015 08:44 AM

HP Recommended

Thanks, Old Man!

With some futzing around I was able to get some audio through the Beats port. There is a compatibility issue that means I can't control volume, etc. through the monitor's menu. I had to change the audio settings slightly on my Mac to get it to recognize the monitor, but now it's working pretty seamlessly.

 

~cdv

‎07-07-2015 09:50 AM

HP Recommended

Could you please explain what steps you went through adn what adjustments you made?  I'm having the same issue and can't seem to figure it out.  Thanks!

‎11-01-2015 07:05 AM

HP Recommended

This worked for me....

 

Figured out how to get mini-displayport audio to work with the HP monitor (I have a Macbook Air)

In addition to selecting the HP Monitor as the audio output in SYSTEM PREFERENCES--->SOUND-->OUTPUT-->HP ENVY 32

 

An adjustment also needs to be made to the AUDIO MIDI SETUP.  you can either do a search for it in the finder, or it is in APPLICATIONS -->UTILITIES-->Audio MIDI Setup

  1. Open the App
  2. Select DisplayPort in the left menu
  3. Under format...change to 48000.0Hz  2ch-24bit integer

Once changed you should be hearing audio from your monitor.

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