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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-25-2017 01:44 PM

HP Recommended
Product: HP ENVY H8-1409
Operating System: Microsoft Windows 10 (64-bit)
My computer was not detecting a seconday hard drive so I powered down and tried to switch the sata ports. When i powered back on i was left with a no signal message on my tv (hdmi) aswell as my moniter (displayport-hdmi). I left it on for about 15 minutes and it seemed to fix itself but when i powered back down and back on again, the problem happened again but this time its not fixing itself. The hard drive i tried to fix from the beginning used to work fine untill i installed Ubuntu onto it then removed it to install windows 7. As soon as i got rid of ubuntu, i couldnt find my hard drive in disc management or BIOS.

Thank you everyone in advance if youre able to help!
4 REPLIES 4

‎05-25-2017 01:45 PM

HP Recommended
I forgot to mention, when i power my computer on, all lights, fans, disc drives, ext, power up fine. Just get no signal
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‎05-26-2017 10:35 PM

HP Recommended

Hi Bwhiff94

 

Since you have no video let's see if we can at least get that running.

 

Disconnect the PC from AC power. Depress the power button to drain power from the motherboard.

 

Remove the side panel. Remove the CR2032 battery located directly below the PCIe x16 slot. 

 

Sit tight for about 15 minutes.

 

Reinstall the battery.

 

Connect the monitor, keyboard, and mouse.

 

Boot the PC to see if you can get video.

 

Grzy

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‎05-26-2017 10:37 PM

HP Recommended
Thanks! Ill give that a try. I took it to a computer and was told the motherboard is done. Ill see if that works though. At this point i got nothing to lose
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‎05-26-2017 11:06 PM

HP Recommended
I just tried that and had no luck. I think it may be time for a new computer
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