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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 01:07 PM

HP Recommended

I have a HP  w2558hc 25" monitor.  None of the front panel controls are operable.  When I try to use them I get a message of "OSD Lockout".  What does that mean and how can I solve this issue?

1 REPLY 1

‎05-31-2017 12:17 PM

HP Recommended

Hi @J_Morgan

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting OSD lockout message when trying to use the monitor buttons.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the monitor was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article to fix this issue.

 

http://hp.care/2rkVfo7

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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