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- PC dropping internet connection

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02-04-2017 03:30 AM
02-04-2017 07:47 AM
According to the SUPPORT PAGE for that model, it uses: Atheros AR8161L gigabit Ethernet controller.
I found this on a Microsoft thread: found HERE
Open command prompt as admin and run "netsh int ip reset all" "netsh winsock reset catalog" and "netsh interface tcp set global autotuninglevel = disabled" then reboot your computer by typing "shutdown -r"
Type those commands w/out the quotes of course.
Hope that helps improve your connectivity issues.
It seems they have not updated drivers to include Windows 10 on the manufacurer's site but others have shown they have drivers that work on Windows 10. If the above doesn't fix the issue, try Googling for drivers for Atheros AR8161L gigabit Ethernet controller or use a driver finder software free scan. DriverMax was one that I found that claimed to have a driver for that Ethernet chip.
I'm not an HP employee.
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