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Steveo4
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Message 1 of 3
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Flag Post

Power is on 2 the computer but won't boot

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Hp pavilion slimline s5535uk
Microsoft Windows 7 (64-bit)
Hi all
I've reset the 3 jumpers on the motherboard msi 2a9c and now it won't power on ? Any ideas
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2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
Flag Post
HP Recommended

Hi @Steveo4

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the computer is not powering on.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2pFZU38

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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mdklassen
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Message 3 of 3
Flag Post
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> When was the last time the computer was working fine?

 

The author implied that it worked before the reset of the 3 jumpers.

 

 

> Have you made any software or hardware changes on the computer?


The author implied that the 3 jumpers on the motherboard were reset.

 


> Have you performed any troubleshooting steps before posting? 

 

What steps have you recommended to the author?

 

 

> I am an HP employee.

 

You are fortunate to be employed by HP.

 

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