PowerDVD stopped playing blurays

[Metallimeister]

I have powerdvd11 and within the last 2 weeks it does not play blu ray discs anymore.

It says"not able to play the protected content on your digital output device. Enrure your display device supports HDCP (code = 0110).

My graphics drivers are all up to date and so is the software. Cyberlink support seems to be clueless on how to fix this issue.

Windows 7

Cosre i7

Graphics:AMD Radeon HD 7770

[SomelOguh]

Hello,

What is your computer model and the monitor where you are trying to watch the blu ray movies?

What are the DVD titles you are trying to play?

Please check also this document and update me on the questions and do see if this document helps as well to resolve the issue.

http://support.hp.com/us-en/document/c01530801

Thanks,

[Metallimeister]

HPE Pheonix - pavillion 

and the monitor is HP22207h

I am trying to play all my regular Blu rays that were playing fine until maybe a month or 2 ago.

Pirates of the carrobean

GRIMM season 1

Tori Amos live at montreux

DVD's play normally, It's Blu Rays that have stopped working.

I installed HP my display and disabled auto pivot. That did not fix the issue. I am connected with HDMI as I have always been.

[Big_Dave]

Hi,

Run the Cyberlink 3D and BD Advisor.  Make sure that everything passes the test.

If the AMD video driver was recently updated then going back to the previous version may solve the issue.

[Metallimeister]

The BD advisor points that the connection is not compliant.... Which does not make any sense because it is an HDMI and it was working fine forever.

[Big_Dave]

Hi,

Be sure that your are not using any cable adapters and try a known good HDMI HDCP compliant cable.

Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up.  Be sure that the monitor only has only active video connection.

What has changed with your system since the Blu-Ray DVDs stopped working?

[Metallimeister]

I'm using the same HDMI cable that I've always used. I never had problems.

Nothing changed. I think it's a fault with either Cyberlink or HP or both. None of the companies want to admit that their products are faulty.

The monitor reset did not fix the problem.

[SomelOguh]

Hello,

Can you please provide to me the exact model number of your HP PC?

Please check what is your optical drive, see how it is detected and it's firmware revision.

Also, note down the exact drivers version of your video card, maybe we need to update something on your system, either video card, FW revision of the ODD, or even from the software itself.

THanks,
Regards

[Metallimeister]

H9-1183 Phoenix

Device manager says that the graphics drivers are up to date. I also updated Power DVD 11 after the problem started, but that did not fix it.

The Blu ray drive is a hp BDDVDRW CH28N

AMD radeon HD 7770 driver version is 8.932.5.5000

What is an ODD?

[Big_Dave]

What version of Cyberlink Power DVD 11 did you install?