ProtectTools issue: Decrypting an encrypted ProtectTools HDD where windows will not boot error bcd.

[Isabel10]

Hi

I have a problem with my PC which is EliteDesk 800 G1 SFF, my PC was encrypted with HP Protect Tools and unfortunately my OS was not boot beacuse of \boot\bcd error 0xc0000089.

I tried everything to troubleshoot this bcd error so i end up to backup my file but my hard disk was encrypted.

I tried to boot my pc with another hard disk with working OS and I tried to access my Encrypted hardisk but its not working.

I can't access my files because of encryption.

So I tried McAfee Enpoint Encryption as what i read at the forum but it's still  not working I have the right back-up key (.dat) for my PC but its not working.It always says invalid encryption key.

I'm still stuck with this problem.

I want to recover my files.

Can anyone help me! please. :mansad:

[Anisio]

If you dont have the USB key containing your recovery key just trow on trash.

[Isabel10]

I have the Decryption Key but when I apply to McAfee Enpoint Encryption an error occured that it is invalid key.
I don't know why but it is the decryption key that produced when I encrypted my PC.

[Anisio]

ok, i got it

But if say invalid the key is not the "Right Key". I'm Sorry

[Isabel10]

I don't know what to do now. :mansad:

but thank  you.