Quality of new build of HP Pavilion 23xi / firmware issue?

[bmoreira]

Hi. I bough one HP Pavilion 23xi one year ago and I was very impressed with the image quality. So I bought one recently, but I noticed a difference between them: when viewed from above or side, this latest one has light leaks and a not-so-uniform display of colors, which get washed out more quickly when viewed from other angles. This does not happen with the first one, and it's independant of operating system (tried on Windows 8.1 64bit and OSX Yosemite.

Is it a build quality or firmware issue?

Firmware of monitor 1: RIM111 / 2013

Firmware of monitor 2: RIM232 / 2014

Also the OSD is different between monitors - how can I update firmware RIM111 to RIM232 ?

Thank you.

[bmoreira]

I have the EXACT same issue but with 23xi models. Oldest monitor works fine. Have you found a way to downgrade firmware or anything else to solve the problem?

[MechPilot]

Hello @bmoreira,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I have read your post on how the quality of your new monitor shows light leaks and not-so-uniform display of colors from different viewing angles. I would be happy to assist you in this matter!

I am providing you with some steps you can try below:

Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
Step 6. Try a different cable connecting your monitor to your computer

If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Thank you for posting on the HP Forums. Have a great day!

[bmoreira]

Please do not interpret me wrong, but this kind of generic advice (which I have seen in several other posts) does not add anything constructive to the post and is only a waste of time for everyone. My question was very specific – firmware and/or build quality issue.

I have managed to solve the problem: returned my display with rev. 232 and replaced by other one with rev. 131, which gladly did not present the same problem (altough a slight difference in color rendering is noticeable).

I also saw other rev. 232 displays and they presented the same problem, so I think it is really an issue of several of these monitors / specific revisions. I would suggest HP to tackle this problem before it affects more customers, which is really sad, because the quality of the monitor is very good.

Thanks,

Bruno.

[nxtzero]

Is there a way to upgrade the firmware of the monitor?