Random Mouse Movements

[MJ1949]

 I have an HP TouchSmart 610 desktop computer running Windows 7, Version 6.1, SP 1, 64 bit OS.  I have Microsoft auto-updates turned on for all Microsoft applications. 

Using McAfee Anti-Virus. It too has auto-updates and regular scanning turned on.  Also tried SmartPC Fix.

No idea what caused the problem to start with, but it is getting worse.

When using the keyboard or mouse, the cursor jumps to a different location.  (Just now, as I was typing this response, the cursor jumped to a different open window.)  Generally (but not absolutely every time), a 1” square on-screen keyboard also appears.  I move the cursor back to where it should be and  hit escape to get rid of the on-screen keyboard.  I have to do this repeatedly when typing in Microsoft or playing a game.

[Rainbow23]

@MJ1949,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that the keyboard or mouse, the cursor jumps to a different location when you are using it.

In order to assist you better, please let us know the model number of the unit from the link: Click Here to Find Your HP Product Model Number

In the meantime, you may run the hardware diagnostic test from the link: Testing for Hardware Failures (Windows 7)

You have a good day ahead.

[ronoz]

I have had the same problem (Touchsmart 610-1230a s/n 4CS1390DWS product number QU330AA#ABG) running the latest version of Windows 10 (1703 OS build 15063.138).  HP Support helped eliminate the problem in a chat session and remote takeover about three weeks back but it is now back with a vengeance.  I have tried all the usual remedies (new mouse, keyboard, driver updates, moving the USB dongle, disabling the touchscreen,  etc).  I'd really like to solve this one

[Rainbow23]

Hi @ronoz,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with the keyboard or mouse wherein the cursor jumps to a different location.

This issue could occur if the BIOS is not updated.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link to update the BIOS: BIOS Update

Also, I suggest that you check the link: Troubleshooting Mouse Problems (Windows 7, Vista, XP)

Let me know how this works.
 

You have a good day ahead.

[ronoz]

Thanks, Rainbow23.  The bios upgrade seems to have made a difference, but given past experience, I'd like to watch it for a few days to see if it doesn't reappear.  I'll do an update here after that time

[ronoz]

That last post was a bit premture: after an hour or so, the problem reappeared, which is most puzzling.  What would such a problem temporarily disappear, then reappear, seemingly without any deliberate changes to the environment? It is a most frstrating situation.  Any further advice appreciated

[Rainbow23]

Hi @ronoz,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the touchpad drivers are not updated.

Please follow the steps provided in the link below to update the drivers from the recovery manager: Using Recovery Manager to Restore Software and Drivers (Windows 7)

Let me know if this works.

You have a good day ahead.

[ronoz]

Thanks, Rainbow23.  In this case, I have disabled the desktop touchscreen to see if that was the cause, but that has made no difference.  But I will do the update regardless.

[Rainbow23]

Hi @ronoz,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

I suggest that you restore the system to a previous point by checking the link: Using Microsoft System Restore (Windows 10, 😎

If the issue still persists, then you may perform a system recovery after backing up your files from the links below:

1. Backing Up Your Files (Windows 10, 😎
2. Performing an HP System Recovery (Windows 10)​​​​​​​

Let me know if this works.

You have a good day ahead.

[MJ1949]

No help