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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2017 08:23 PM

HP Recommended
Product: HP Pavilion h8-1380t
Operating System: Microsoft Windows 7 (64-bit)

My HP Pavilion will not restore factory image.  All attempts result in a variation of "hard drive failure".  Details below.

 

What is error code 311?

Is this a motherboard, permanent failure?

 

 

Running Hardware diagnostice test at boot up results in:

S.M.A.R.T Test - Failed     Error code - 311

 

All other diagnostic checks are "Passed"

 

 

I've tried different sata ports for the original drive.  I've also attempted a replacement SATA drive but no difference.  

 

 

My BIOS version is 7.x

 

 

What is error code 311?

Is this a motherboard, permanent failure?

 

Thank you for your help!

Gregg

2 REPLIES 2

‎02-13-2017 02:50 AM

HP Recommended

SMART is Self-Monitoring, Analysis, and Reporting Technology it test the hard disk on your computer it is not motherboard failure.

 

Please follow the steps in the below link :

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01443502

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‎02-13-2017 05:33 AM - edited ‎02-13-2017 05:35 AM

HP Recommended

Hard drive failure means the drive needs replaced. The error code list is:

Hard Disk 5 Quick Test Failure 311

 

If you have tried a different drive with the same results, it could be the controller.

 

You can use a bootable addon controller to try a fix, otherwise the motherboard needs replaced.


I'm not an HP employee.
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