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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Compaq CQ58
Microsoft Windows 10 (64-bit)

Whenever i log into my account on windows and the desktop begins to load the screen blacks out and the desktop begins to reload. the desktop begins to reload again but the screen returns to blacking out, this issue continues to im stuck looking at a screen that keep flashing leaving me unable to do anything on the computer. if i press CTRL+ALT+Delete the flashing stops until i return to try and load the desktop. how do i resolve this ? 

2 REPLIES 2
HP Recommended

Greetings @hoodn,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are getting a blank screen after logging on your computer. Happy to help. 

Have you tried any troubleshooting steps?

Did you install any programs or updates recently?

 

Recommend you to try the procedure mentioned in this article and check. 

Remove the suspected applications mentioned in the article. 

 

Let me know how it goes. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

HP Recommended

 

 

It's possible that the video-adapter in your computer is trying to output at some settings (number of vertical lines, number of horizontal lines, refresh rate) that your monitor cannot handle.

 

If your monitor has its own "on-screen" controls, maybe you can tell the monitor to "automatically detect" the incoming signal's parameters.

 

Or, try connecting a different, and preferably newer monitor, that is more "capable" of self-adjusting to the incoming signals, to temporarily replace your current monitor.

 

Or, start-up your computer in "safe" mode, and reset the video-adapter to 800 by 600 by 60 Hertz refresh rate.

Very "low-quality" settings, but almost every monitor can operate with these settings.

 

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