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02-10-2017 05:18 AM
PC was working OK. Left for awhile . Returned to fine black screen except for the startup password login box. I have forgotten password. Is there a way to got around this problem to enter new password?
02-10-2017 03:18 PM
Thank you for joining HP Forums.}
I'll be glad to help you 🙂
I understand you left the computer idle for a while and now it's locked,
While the password has been pushed far into your inaccessible memory cells, no worries, there are a few steps available to help you out:
Before we begin we need the answer to the question: Which type of account did you create?
Try this first: Use the HP Guided Solution:
Reset your Microsoft account password online. You can reset your password on any device connected to the Internet.
See the Microsoft password reset page (in English) to reset your password.
Use one of the following options to reset the password for your local account.
- If you have created a password reset disk, use the disk to reset your password. See Reset your local user account password using a password reset disk.
- If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account.
- If you are not able to access the account see Accessing your account when no other option is available.
For more details: Click here
Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee