Stuck at loading screen

[HenrySEptic]

My computer (hp pavilion 23) is stuck at the loading screen with no spinning load circle 

Before I had to do the thing that fixs the alert it.

Please help it has been like this for almost 3 weeks now

[Riddle_Decipher]

@HenrySEptic

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the HP Pavilion 23 is Stuck at the loading screen,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Is this the windows loading or the HP Logo screen?

Which OS are you using with the computer?

While you respond to that, here's a few things you can do:

Please attempt the below steps: 

Perform a hard reset 

Attempt a BIOS recovery 

you could attempt to access the safe mode: click here for details. 

The only other steps to resolve the issue would be to: 

Remove and reseat the memory modules 

Perform an HP System Recovery 

Please ensure a backup of your data is done prior to performing recovery on the PC,

Keep me posted,

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

[HenrySEptic]

Ok so I know where my product number is 

And it is just showing the hp logo and staying there not with the spinning balls

And it all started with the secure boot error but I fixed that it doesn't show that now

I'll be back with the product number soon

[Riddle_Decipher]

@HenrySEptic

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

In the meantime, you could try these steps if the computer is stuck on the black screen after the HP logo: Click here for steps.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,