Synchronize settings with my Windows computer

[ruth15]

 I am locked out of my computer.  After trying to reset password several times, I called Microsoft Technical Support and was told the problem could only be fixed through HP.  Per tech, I need to know how to manually configure the synchronization settings of my account with my Windows computer so that I can access it right away using my working Microsoft account.  I'm not even sure what this means.

I haven't found anything on-line to address this problem and am hoping someone out there has the answer. 

[banhien]

Hi,

From my understanding you wish to bypass your Windows logon (using Microsoft account) and access to your machine directly. Please confirm this.

Regards.

[ruth15]

I'm not sure...

If that would get me into my computer, that would be great.  Do you know how I do this?

I did reset my password through Microsoft several times but my computer kept saying the new passwords were not recognized and tellling me to reset at Microsoft!  Going in circles...

[banhien]

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@ruth15 wrote:

.... I did reset my password through Microsoft several times but my computer kept saying the new passwords were not recognized and tellling me to reset at Microsoft!  Going in circles...

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Hi,

Many thanks for posting back. Are you sure you use Microsoft account ? Please note: password is case sensitive please check the keyboard.

The problem is you have to get in first before you can setup to bypass the password when logon.

Regards.