I am locked out of my computer. After trying to reset password several times, I called Microsoft Technical Support and was told the problem could only be fixed through HP. Per tech, I need to know how to manually configure the synchronization settings of my account with my Windows computer so that I can access it right away using my working Microsoft account. I'm not even sure what this means.
I haven't found anything on-line to address this problem and am hoping someone out there has the answer.