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HP Recommended
Touchsmart Hp Pavilion
Microsoft Windows 8 (64-bit)

I bought my notebook with windows 8 but the system itself got updated to windows 8 pro. Now the windows is not activated and the touch screen is not working.  No driver from windows 8 working not even calibrating the screen. Any help would be appreciated.

 

Thanks

1 REPLY 1
HP Recommended

 

@AnnChauhan

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand the Touch Screen issues for windows 8 pro,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

As far as I know, windows doesn't change it's version from win8 to win8 pro without the use of windows retail disc, did you check if someone else is using your PC & have made the changes for you?

If you can go back to win8 OEM, simply make use of the recovery manager (Tapping F11 during a restart) and revert back to win8 as HP doesn't support retail version of win8 pro.

 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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