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‎03-10-2014 05:02 PM

HP Recommended

Hey guys,

 

I have had my TouchSmart for about 2 years, and it's been near a year that my touch input hasn't been working, but since I wasn't really using it, I never followed up until last week. But I was pretty upset when I realized I had a 2 year warranty which was just expired on 02/02/14. I have tried all be basic things that has been suggested on this site or any other sites, such as running Windows update (and yes I installed the optional updates as well). I have also checked and updated all the drivers, and at this point is running out of options. I have a bit of IT experience so I think I know what I'm doing but I'm running out of ideas.   😞    Any suggesstions?

 

 

HP TouchSmart 610-1100z CTO Desktop PC

Windows 7 Home Premuim - Service Pack 1

Product no: QB912AV

Everything in Device Manager seems normal (no warning signs)

 

Thank you for help in advance

2 REPLIES 2

‎03-12-2014 10:57 AM - last edited on ‎03-06-2017 09:08 AM by HP Administrator

HP Recommended

Hello ShawnShamlou,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your t ouch screen on your HP TouchSmart 610-1280qd CTO Desktop PC is not working and you are now out of warranty. I am providing you with an HP Support document: Troubleshooting Touch Screen Issues in Windows 7 that will give you troubleshooting steps to help you resolve this issue. I would focus my attention on the subject "Pressing the touch screen does not do anything" as that is the section that applies to your issue.

 

Please re-post with the results of this document. Thank you for bringing your issue to the HP Forums. Enjoy the rest of your day!


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‎05-21-2016 06:56 AM

HP Recommended

I noticed an error last night that lasted until this morning. My HP Touchsmart 610 touch screen quit working. I checked device drivers and a USB controller error apparently prevented the touch screen from working. I rebooted the machine about five times before the error went away and the touch screen works again. This computer is from 2011 and runs Windows 10 Pro.

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