Unable to activate TPM chip via BIOS using BIOSConfigUtility on HP Compaq 8200 Elite CMT's

[ryafan]

I am also having the exact problem after updating the Bios March 25 to Ver. 2.06. Also, my computer is t a standstill, as it tellls me I have no room left on my hard drive, (I have 2 120 Gigs.,one is empty one is 90 percent free.  This is model DV9628nr. HP's site, as well as Vista, cannot updatethe SMS Bus driver, etc. It is a nightmare. HELP????????? 

[ryafan]

I cannot even use Bios config utility, as it says I amou ofroom onmy hard drive with the TPM error. I tried replaing HDD and re-installing, same error on new HDD now.

[richard429]

Not certain of the details for TPM on your system but it may be worth noting the dv9000 series is a consumer type system rather than a business model and did not have the HP namespace in WMI. As a result, the system does not have the requirements to support BCU. I confirmed the HP namespace is missing on my dv6500 at home using CIM studio from Microsoft and compared it to a Probook.

[Mimi008]

Is this issue already resolved (unable to activate TPM? or not yet?

[richard429]

Althought the subject title of this thread has Compaq 8200 Elite CMT, my previous response was in relation to a user with a  dv series notebook and I can confirm BCU is not supported on the dv series of notebooks - at least for prior years.

Activation of TPM on systems that did not have the proper WMI support would require activation through F10 BIOS setup or, if available, some other software application included with the system that would provision TPM.

The "dv" series of systems have historically had non-hp BIOS (OEM,outsourced) and have not had the required WMi support built in to the BIOS which prevents the system from supporting BCU. 

BCU can activate TPM on systems that have the proper BIOS support for WMI.

What is the target system that needs TPM activation?

Are you referring to the 8200 Elite as noted in the subject title or some other system name/series?

You can download the CIM studio application from Microsoft to demonstrate whether or not the HP namespace is present or missing.

Without the BIOS supporting the HP namespace in WMI, BCU will not support most, if any, of the BIOS settings required - including TPM.   If that is the case, the system must be provisioned in some other maner.

You asked if the issue is resolved but did not provide a model number.

BCU supports activation of TPM for HP systems that have the proper support in BIOS.

If you are asking about the dv series in relation to BCU, the answer is no. 

These systems do not provide B IOS support of WMI support to manage TPM.

This is not a flaw in BCU.   BCU requires proper support from the BIOS for it to communicate with the system.

Richard

Note that I work for HP but I am not a company spokesperson and my participation in the community forums is voluntary.

[Mimi008]

Hello Richard,

Sorry for the late response, I just got the list of HP models from my IT colleague. Anyway, below are the lists.

HP EliteBook 8470p
HP EliteBook 8570p
HP EliteBook 8570w
HP EliteBook 9470m
HP EliteBook 2570p
HP EliteBook 2760p Tablet

Could you help me check if these models are can enable TPM chip and can set a new BIOS password automatically using BIOSConfigUtility? 

Please advise. Thanks a lot.

[tbiles1]

Mimi008, We successfully use BCU to enable TPM on at least half the models you mentioned. The others should work the same. We've had to make adjustments to our repset files recently, because HP changed the commands for configuring TPM settings on the Folio 9470m, and the new G1 models that just came out. The only way to see that is to use the /GetConfig:filename option and dump a repset file first, and compare them between your models. TPM isn't called TPM in all BIOS versions. We've just added the new settings to the same repset file as we used before, and it seems to just ignore the ones that don't work, and set the ones it can. Here are the contents of my current repset file for TPM activation. Notice the first 3 commands are the "older" BIOS settings, and the last 3 are for the newer models. They changed "Embedded Security" to "TPM" on two of them, and the middle command of each group changed even more. 😛 English Activate Embedded Security On Next Boot *Enable Disable Embedded Security Device Availability *Available Hidden Embedded Security Activation Policy *No prompts F1 to Boot Allow user to reject Activate TPM On Next Boot *Enable Disable TPM Device *Available Hidden TPM Activation Policy *No prompts F1 to Boot Allow user to reject

[richard429]

To: tbiles1
You are correct.

BCU ignores settings that are not applicable to the system it is being executed on.

This information can be found in the user guide and is a design feature of BCU to ignore any setting in the configuration file that is not present on target system.   This allows IT admins to create a single configuration file that can be used as a common file for all the systems it is deployed to.

BCU uses WMI to communicate with the BIOS.
BCU will read the configuration file, communicate through WMI to the BIOS, determine if the target system has a matching name and if it does, send the value to BIOS.

Although commonly referred to as BCU, the executable file names are BIOSConfigUtility.exe and BIOSConfigUtility64.exe

The softpaq will install BCU in one of the two following directories:
        64 bit OS installs in: C:\Program Files (x86)\Hewlett-Packard\BIOS Configuration Utility
        32 bit OS installs in: C:\Program Files\Hewlett-Packard\BIOS Configuration Utility

Although this is the default install location of the files, there are no dependencies that require them to remain in these directories.

BIOSConfigUtility.exe is the 32 bit native application that runs on the 32 bit Windows OS.
It will also run on the Windows 64 bit version if WoW is present.
BIOSConfigUtility64.exe is the 64 bit version.

Note that BCU does work with WinPE but it is important to remember that it requires WMI support.
The base image of WinPE4 does not include this support and must be added to the image.

I don’t recall the name of the required library to include as it has been over a year since I last built a WinPE bootable usb flash drive.  

The BCU 64 bit version allows an admin to run the utility without having to add WoW to PE image.

Richard
I work for HP but am not a company spokesperson. Participation in the community forums is voluntary.

( edit - reformatted for easier reading )

[richard429]

Disregard.

Edit function of community forum is working again.

-prior post-

unable to explain why but forum did not post last response properly. in addition, forum will not allow editing of my prior post either. It is missing all <cr> and line feeds that would make formatting and readability easy. Richard

[Mimi008]

Hello, 

Do you have a wmi method to set a new bios password for HP laptops? Thanks in advance.