Unable to select keyboard layout during Windows recovery - mouse/keyboard not working

[meldryn]

I have to recover my system and created a Windows 10 recovery CD, however, when I attempt to boot off of the CD, the system is stuck at the "Select Keyboard Layout" screen due to the fact that neither the mouse nor keyboard work.  The computer only has USB 2.0 ports and I have been unsuccesful in finding any kind of keyboard/mouse drivers that I can load into the recovery.   This seems to be a problem specific to my HP hardware.

I've attempted to use the embedded recovery but run into OS compatibility issues as the recovery was designed for Windows 7.  I really need to figure out how to get the mouse/keyboard drivers loaded into my Windows 10 recovery.

Related Articles:

https://answers.microsoft.com/en-us/windows/forum/windows_7-update/keyboard-not-functioning-in-start...

http://www.tomshardware.com/forum/id-2761005/keyboard-mouse-stop-working-install-windows.html

https://www.windows10forums.com/threads/windows-10-stuck-at-choose-your-keyboard-layout-page.3064/

[mdklassen]

Welcome to this forum.

See: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Can-not-install-windows-7-on-ne...

for a solution given to a person with a problem very similar to yours, namely the lack of device-drivers for the motherboard's USB hardware while installing Windows, rendering your USB keyboard/mouse unusable.

If a response helped you, please click "Accept As Solution", to indicate that your problem has been solved.

[meldryn]

What ended up working for me is creating a Windows 10 recovery drive with a USB stick.  This loaded a different recovery tool that gave me access to my keyboard and mouse and I was able to find my Windows 10 backup image to recovery from.

Thanks for the help!