Just purchase HP ENVY DESKTOP 750-435 st. My specs: I7-6700 Processor, 6th Generation, 16 GB DDR4, NVIDIA GeForce GTX 960, 256 SSD + 2TB HDD storage. I have a monitor, that I have been using without any issues: HP Pavillion 25bw. When I tried to connect the HDMI cable to either HDMI 1, or HDMI 2 port, it would not connect. The monitor did not receive a signal, and immediately went to Sleep mode. However, when connecting it to the other HDMI ports, it did.
I am concerned because I want to get the most out of the Graphics card. Also, the computer came already with a name, which is making me wonder, if this was a return, and the prior person was having the same issue. This is my third day having this desktop, so I am within the time frame to return it; though I do not want to. However, I am not a tech savvy person, to be opening computers to fix this issue.
Am I being unreasonable in expecting a very expensive computer to work out of the box?
The first image is for an external card and the second image is for the motherboard which has 2 HDMI ports for the Integrated video. But please note: Integrated video is not available if a graphics card is installed.
Therefore you can't use 2 ports of the Integrated card. But you have plenty of DP ports to connect monitors. If your monitor(s) does/do not have DP ports, you can use DP to HDMI cable(s).
BH *** **Click the KUDOS thumb up on the left to say 'Thanks'** Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
So I believe then that I connected it correctly. I thought that I needed to use what is on figure 2, and connect the HDMI cable on either port that is labeled HDMI 1 or HDMI 2. It added to confussion because it was labeled, and for a non techie person, it threw me off.
Can you tell me, if the computer was named when I got it, is is safe to presume that it was a returned PC? As long as it all working, I am ok with it. It came with a nick already, but is small and I can leave with that.
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