Windows 7 USB Restore

belleville924 · ‎02-25-2017

Installed a new 2 Terabit hard drive, replacing factory installed 1 Terabit drive. Using USB Recovery kit purchased from HP. After window load screen passes, a blank blue screen with a red and white life gaurd tube in the upper left hand corner. Appears to be frozen, I've left it in this state for over 8 hours. Only option is to close the window and reboot. Happens again and again.

erico · ‎02-25-2017

Contact HP and request replacement of the recovery media.

Use the purchase information from the recovery media that you purchased.

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belleville924 · ‎02-25-2017

Thanks for the advices. After speaking with HP it appears, the factory restore does not work with a hard drive larger than the factory installed storage compacity. Seem as if, I may have to purchase a 1 terabyte drive.

erico · ‎02-26-2017

That is not correct and I am certain of it.

HP recovery media does indeed work with hard disks larger than the originally installed media in desktop and notebook PCs.

The only caveat is that there is a minimum capacity requirement when replacing the disk or upgrading to an SSD.

Windows 7 does recognize the presence of hard drives up to 2.2TB storage capacity.

reference source: https://support.microsoft.com/en-us/help/2581408/windows-support-for-hard-disks-that-are-larger-than...

That is information that some of us, as HP Experts, received from HP Employees during an impromptu discussion while eating breakfast at an HP Expert Meetup in 2015.

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