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LP08550 Student
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can't connect to internet- HP touch smart 610

hp touchsmart 610-11
Microsoft Windows 10 (64-bit)

I am not able to connect to the internet.  When I try, I receive a message that there might be a problem with the driver for the local area connection 2 adapter.  The details of the error message state

IPV 4 connectivity - not conected

IPV 6 connectivity - not connected.

 

I tried to connect using both the ethernet and wifi connections, and neither worked (although I was connected to the wifi system, I had no internet connection)

 

I tried the windows recovery system and the HP system assistant, and when I did a check of the system, it gave me a root cause error of "IP not bound 109."  Neither the windows nor the HP assistant could repair the issue.    

 

I checked in the device manager, and the driver is up to date for the driver.  I also tried disabling and then enabling each network adapter, and that did not work.

 

Please help!!

 

Here are the details of my system:

HP touchsmart 610-1150Y    v7.06

Windows 10 Home

OS 10586.494 

Network Adapters:

    Dual Stream 802.11n wieless LAN card - location PCI slot 2 (PCI bus 3, device 0, function 0)

    Realtek PCIe GBE Family Conroller v 7.32.1111.2010 - location - PCI slot 5 (PC bus 4, device 0, function 0)

 

Thanks!

 

LP

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can't connect to internet- HP touch smart 610

Hi there @LP08550,

 

May the Forums be with you!  I understand that you are unable to connect to the internet.   I am happy to help with this.

 

Checking your model's support page HP TouchSmart 610-1150y Desktop PC there are not any drivers for Windows 10. You have a few things you can try, you can try installing the Windows 7 or 8 driver as is, or try using compatibility mode in Windows 10. For some help with that please see: How to: Install and Update drivers in Windows 10 - answers.microsoft.com. 

 

Another option you can try is to remove the LAN adapters from within Device Manager and then scan for hardware changes, to see if Windows 10 will find a built in driver. If it does give it a try and see if there is a change in terms of connectivity.

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
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