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08-14-2016 11:14 AM
I am not able to connect to the internet. When I try, I receive a message that there might be a problem with the driver for the local area connection 2 adapter. The details of the error message state
IPV 4 connectivity - not conected
IPV 6 connectivity - not connected.
I tried to connect using both the ethernet and wifi connections, and neither worked (although I was connected to the wifi system, I had no internet connection)
I tried the windows recovery system and the HP system assistant, and when I did a check of the system, it gave me a root cause error of "IP not bound 109." Neither the windows nor the HP assistant could repair the issue.
I checked in the device manager, and the driver is up to date for the driver. I also tried disabling and then enabling each network adapter, and that did not work.
Here are the details of my system:
HP touchsmart 610-1150Y v7.06
Windows 10 Home
Dual Stream 802.11n wieless LAN card - location PCI slot 2 (PCI bus 3, device 0, function 0)
Realtek PCIe GBE Family Conroller v 7.32.1111.2010 - location - PCI slot 5 (PC bus 4, device 0, function 0)
08-17-2016 11:01 AM
Hi there @LP08550,
May the Forums be with you! I understand that you are unable to connect to the internet. I am happy to help with this.
Checking your model's support page HP TouchSmart 610-1150y Desktop PC there are not any drivers for Windows 10. You have a few things you can try, you can try installing the Windows 7 or 8 driver as is, or try using compatibility mode in Windows 10. For some help with that please see: How to: Install and Update drivers in Windows 10 - answers.microsoft.com.
Another option you can try is to remove the LAN adapters from within Device Manager and then scan for hardware changes, to see if Windows 10 will find a built in driver. If it does give it a try and see if there is a change in terms of connectivity.
Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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