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- HP Community
- Archived Topics
- Desktops (Archived)
- computer will no longer boot after installing updates.

Create an account on the HP Community to personalize your profile and ask a question

02-20-2017 08:17 AM
After installing Windows updates on a brand new computer, it will no longer boot. The monitor is blank, the power lights are on but it does not sound as though the disk engaged. Have checked connections and all appear OK. Suggestions?
02-20-2017 06:16 PM
> brand new computer ... will no longer boot.
It's time to exercise the warranty that comes with a brand-new computer.
Scroll-down to the bottom of this web-page, to see the "About Us" hyperlink just above the "Careers" hyperlink.
Contact HP.
They may try to trouble-shoot over the telephone, or they may authorize you to ship the computer to a HP Authorized Repair Depot, for repair or replacement.
