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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Katfor
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Message 1 of 2
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computer will no longer boot after installing updates.

‎02-20-2017 08:17 AM

HP Recommended
Product: Envy 750 414
Operating System: Microsoft Windows 10 (64-bit)

After installing Windows updates on a brand new computer, it will no longer boot.  The monitor is blank, the power lights are on but it does not sound as though the disk engaged.  Have checked connections and all appear OK.  Suggestions?

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mdklassen
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Message 2 of 2
Flag Post

‎02-20-2017 06:16 PM

HP Recommended

> brand new computer ... will no longer boot.  

 

It's time to exercise the warranty that comes with a brand-new computer.

 

Scroll-down to the bottom of this web-page, to see the "About Us" hyperlink just above the "Careers" hyperlink.

 

Contact HP.

They may try to trouble-shoot over the telephone, or they may authorize you to ship the computer to a HP Authorized Repair Depot, for repair or replacement.

 

 

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