• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 08:17 AM

HP Recommended
Product: Envy 750 414
Operating System: Microsoft Windows 10 (64-bit)

After installing Windows updates on a brand new computer, it will no longer boot.  The monitor is blank, the power lights are on but it does not sound as though the disk engaged.  Have checked connections and all appear OK.  Suggestions?

1 REPLY 1

‎02-20-2017 06:16 PM

HP Recommended

> brand new computer ... will no longer boot.  

 

It's time to exercise the warranty that comes with a brand-new computer.

 

Scroll-down to the bottom of this web-page, to see the "About Us" hyperlink just above the "Careers" hyperlink.

 

Contact HP.

They may try to trouble-shoot over the telephone, or they may authorize you to ship the computer to a HP Authorized Repair Depot, for repair or replacement.

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.