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Katfor
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Message 1 of 2
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computer will no longer boot after installing updates.

HP Recommended
Envy 750 414
Microsoft Windows 10 (64-bit)

After installing Windows updates on a brand new computer, it will no longer boot.  The monitor is blank, the power lights are on but it does not sound as though the disk engaged.  Have checked connections and all appear OK.  Suggestions?

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mdklassen
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Message 2 of 2
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HP Recommended

> brand new computer ... will no longer boot.  

 

It's time to exercise the warranty that comes with a brand-new computer.

 

Scroll-down to the bottom of this web-page, to see the "About Us" hyperlink just above the "Careers" hyperlink.

 

Contact HP.

They may try to trouble-shoot over the telephone, or they may authorize you to ship the computer to a HP Authorized Repair Depot, for repair or replacement.

 

 

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