hp 2310m monitor says no speakers, there is no sound, but used to be

[rabcam]

   I stopped receiving sound from my HP 2310 monitor.  I used to have it.  I don't know what happened.  It says no speakers, but I have internal speakers.  Someone told me I have to get a cable with green on both ends for sound

[MechPilot]

Hello @rabcam,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your monitor states that there are no speakers, that there is no sound being produced, yet there was sound previously. I would be happy to assist you in this matter!

I am providing you with some steps you can try below:

Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
Step 6. Try a different cable connecting your monitor to your computer

If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. If the monitor does not produce any sound from another computer, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.

www.hp.com/contacthp/

I hope this helps!

Regards :)\