hp pavilion 23bw Screen Problem

[Pulsey]

On 6/5/13 I bought two of these monitors for a dual setup on a new desktop.  On 8/26/13, the right monitor went blue-green on the left side of the screen, like all of these other posts.  I spoke with a tech and got a replacement.  On 12/20/13 the left monitor did the same exact thing and I had to get another replacement.  I chalked it up to a bad batch, since I ordered both monitors from the same place at the same time, so it was entirely possible it was a bad run.  Yesterday, the right (replacement) monitor started doing this.  I'm getting very, very frustrated with HP products.  Am I going to have to go through the same 30-45 minute phone call to get yet another monitor that's just going to crap out in a few months?  I'd much rather get a dependable monitor as a replacement, rather than this same faulty 23BW.

[Pulsey]

Well, I've spoken with three agents on the phone.  The first did the basic troubleshooting, then handed me off to his supervisor, Ash****.  The supervisor told me she could send me a replacement.  I expressed my concern about this model, since I've been through THREE in 14 months.  I told her I am concerned that, if I get the same model number, that in a few months I'll just be calling them again.  She claimed that this issue is not a known issue at all, even though I told her she could find it here, on her company's very own site.  She put me on hold for a bit, then came back and told me that she was escalating my call, and that I would be contacted by someone who would send me a replacement, but a different (yet comparable) model number.  I was very happy when I got off the phone with her.  Until Der**** called.  He was my 'case manager' and promptly told me that not only would I NOT be getting the replacement (different model number) Ash**** had promised, or ANY replacement, but there were no notes at all about me being told I'd get one.  Not surprising, if Ash**** was merely lying to me.  After about half an hour with Der****, I was at my wit's end.  

I was basically told there was nothing I could do because HP wasn't going to stand behind their product.  (No replacement of any kind, but if I wanted to buy another computer, I could get a small discount)  I told Der**** that I wasn't going to sink another dime into a company that sent out defective products, then didn't even stand behind them.  He put me on hold for a bit, then said he would try and get approval to at least get me a replacement of the same model number.  Not at all what I'd been promised, but with no other choice (other than to be monitorless), I agreed.  A few days later, he called back and in the less than 1 minute phone call, I was informed that I would not be getting a replacement.  Well, HP, good luck in your future endeavors.  Since 1996, I've only gotten HP computers.  I've only gotten my parents HPs, and my brother is (now WAS) a loyal customer as well.  After my 4 desktops, 3 laptops, and the latest $400 in dual monitors, I'm done.  This run of monitors has just lost you several loyal customers.  It won't make a dent in your company's profit, but it'll help some other company's, even if only a tiny fraction.  Anyone reading this, please be sure to Google model numbers, read reviews, etc.

TL;DR - HP doesn't stand behind their faulty products, or try to keep customers.  No more HP products for me and my family.

[rodavis44]

Although my 23bw monitor is still working OK since I twisted the cords going into the power brick (bad connection), I agree that it's in our best interest to avoid HP products in the future.  Like you, I've purchased a number of HP products over the years.  But no more, that's for sure.

I even tried to talk my son out of buying an HP monitor.  He bought a 25bw anyway.  So far he hasn't had any problems that would make him switch to other manufacturers.  If he starts experiencing the same problem with his new 25bw monitor as I have with my 23bw, then I'm sure it's going to change his mind.

[Willy-Pav-23bw]

Add me to the (growing) list of people having problems with the Pavilion 23bw monitor.

My monitor is new, less than two months old. It is suffering some of the same problems that are listed by numerous others, above me:

discoloration on the left one-third of the Windows desktop (on two different machines, one Vista, one Windows 7).

pixels / text are grainy along that same one third of the screen.

ghostly images that bleed through while viewing graphics, videos or playing games -- it's usually an image of my Firefox web browser, you can plainly see the URL box, residual screen images of my default web page (yahoo + RSS feed boxes) -- these ghostly images can be plainly seen bleeding through while using IrfanView v4.10 graphics viewer ; Windows Media Player to view videos downloaded from  YouTube ; or even while playing a video game (the Secret World).

the said ghostly images can even persist between sessions on different computers!! I've plugged the 23bw into an 8 year old Dell computer running Windows Vista and opened Firefox browser, did some things, shut the computer down, plugged the 23bw into a brand new computer using Windows 7 and seen the ghostly image of the browser PERSIST on the second machine even though I never loaded a Firefox window on that machine!!

I've even had the ghostly images persist after I've unplugged the power brick and left the monitor unplugged for a few minutes, so something is getting stuck in the monitor's circuitry, it seems.

I know that the discoloration I mention (that so many others have mentioned as well) is operating system independent! When I boot the Dell machine with the 23bw as a monitor, the load text that appears on screen when the RAID controller initializes (long before Windows even starts to boot) -- that text is pink on the left one third of the screen and gradiently becomes white the nearer to the center / right of the load screen.

--

I've performed all of the troublle shooting suggested in previous messages and have no desire to spend an afternoon (or longer) explaining myself to some tech "support" drone who is reading from a canned response manual.

Judging by the results of the other posters who have received replacement monitors of the same model (Pavilion 23bw) I don't think I want ANOTHER monitor that will do the exact same thing.

Has anyone figured out what is causing this problem and a working solution? It doesn't seem like HP acknowledges the problem(s) or has any useful suggestions on how to fix it, other than call the 1-800 number and let our layers of tech support delay you with no real solution.

[arjarj]

I have exactly the same problem, blueish tint on left hand third and "grainy" image. If I use a magnifying glass It looks as though every other row of pixels is lighting up but at reduced brightness.

[Willy-Pav-23bw]

UNFORTUNATE UPDATE:

The monitor has went from bad (previous message) to worst, sigh.

After _almost_ training myself to ignore the ghostly images that persist from computer to computer (one machine's browser windows will show through on the monitor _after_ I've moved the cables from one machine to another, so I know it's left over in the MONITOR's circuitry, not a computer problem), the one-third of the screen discoloration + graininess, etc.

TONIGHT: while doing boring, mundane computer stuff, ie: open a window, delete file, the monitor popped, screen blinked a bit and __NOW__ the entire monitor screen, 100% of the on screen real estate, is screwed up! The picture has a sickening pink/purple tint, all of the windows that I had opened during my brief time working on my computer are now "ghosted" and super imposed over the entire screen. It's so noticable, that I can actually read the file names of the files that were in the Windows 7 windows that I had open to copy/move/delete stuff!!! If I close all windows/browser that is open, these ghostly images are super imposed over the plain blue background that I always use as a Windows desktop!

This is unacceptable. I've watched this thread for months, hoping that HP would have some sort of response, at the very least acknowledge that the 23bw monitor had _some_ bad product slip through the production process, but I've seen nary a word from them.

It's official, I'll never buy another HP product. I have to go out in the cold January weather and buy a new monitor tomorrow and I guarantee, it won't be an HP monitor. Ironically, while I was desperately leafing through the Sunday Best Buy flyer looking for an emergency solution to this horrible mess, right there in the computer section of the sales paper were 4 HP monitors and one of them for $149 was the HP 23bw.

So, they're still selling this TURKEY and more unsuspecting people who had originally grown to trust the once respected name "Hewlett Packard" will be getting yet another bad apple from this seemingly large bunch of bad apples. Someone should warn the shoppers at Best Buy to steer clear of the HP 23bw monitor because they will surely travel down this same path that we (the people posting on this thread) have unfortunately traveled.

[Buyer_Beware]

Well its been a few months since HP very reluctantly replaced my first 23bw monitor (I purchased 2 at the same time).  This warranty replacement was the result of a ferocious phone battle that lasted the course of several days.   Likely costing HP more in overtime wages than the monitor was ever worth.

As of March 9 2015 my 2nd 23bw has failed in the exact same manner.  Greenish hue on the left 1/3 of the screen.

For now the replacement monitor HP sent me still seems to be working (1 of 3 aint bad right??).  However, following the failure profile of the other 2 monitors I anticipate it will also fail between 1.5 and 2 years of the manufacture date (which was March of 2014).  

Not looking so good for HP at this point... 

[Buyer_Beware]

Following another 40+ minute conversation with HP regarding my second failed monitor they have determined that since it is out of warranty they have decided to not support or replace it.  No surprise given the difficulty I had having the 1st monitor replaced a month out of warranty.

They did however offer to sell me an extended warranty on the 1st replacement monitor.  I declined.  I find the notion of extended warranties vial.  There is no reason a monitor can’t be expected to last 10 years.  My first LCD lasted 15 after all (made by IBM).

These monitors are lemons and at some point you have to pull the plug.

So I say congratulations HP on manufacturing a product that lasts just long enough to make it outside of your warranty.  I don’t want it cheaper, shinier, or with all the bells and whistles.  I just want it to last, and I’m willing to pay.  Would you please make a product that I can buy with confidence.

Heres a suggestion.  Continue to sell your “23bw” landfill products but for those consumers who want a quality product and don’t mind spending an extra few bucks, maybe you can create a 2nd tier of products.  Call it a “23bw-10” for minimum 10 years of life.

[BMR2003]

Yes you can add me to this same list of issues with 0 support from HP.

 One woman I spoke to acted as if all she wanted was to sell me one the $100 tech support to repair my software after I told her repetedly that the monitor did the same thing on my computer techs system.

NO MORE HP FOR ME !!!!

[Gil10]

I have the same issue.  Very disappointed with HP support and product.  My monitor itself is less than a year and a half, and very true that my previous PC products had 3 yr. warranty.  I been working on this Pinkish tint for the past three days.  Called support, wouldn't help but offer to exchange the Monitor for $120 refurnish or 270 for grade higher.  I said no.  It’s better to just buy a new one, but from a different brand.  HP use to be good, but now they are down with Tobishia.  The service and the quality of product that get from them is not worth my money and time and effort fighting with customer service.  Just like a pyramid, starts with one person and just network the word down on how bad the product is and service it will soon expand.  Hopefully in the future HP will take their complaints from their customer more seriously and improve on their products. I will not go out quietly but kicking and screaming. As a customer of a bad product and experience my voice will be heard and my story will be told.