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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2017 12:22 PM

HP Recommended
Product: pavilion e 9237
Operating System: Microsoft Windows 10 (64-bit)

So I upgraded to windows 10 now my computer no longer knows its model number and the HP website cant detect it for support  is there a missing file that alows it to perform identification or is this a hardware issue with the new operating system

1 REPLY 1

‎02-25-2017 12:40 PM

HP Recommended

Hi,

 

Please try to download and install the latest HPSA (HP Support Assistant) from the following link

 

    http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

Regards,

BH
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