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gabrialsb
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Message 1 of 2
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no longer recognizes model

HP Recommended
pavilion e 9237
Microsoft Windows 10 (64-bit)

So I upgraded to windows 10 now my computer no longer knows its model number and the HP website cant detect it for support  is there a missing file that alows it to perform identification or is this a hardware issue with the new operating system

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banhien
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Message 2 of 2
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HP Recommended

Hi,

 

Please try to download and install the latest HPSA (HP Support Assistant) from the following link

 

    http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

Regards,

BH
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