Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Jane641 Student
Student
1 0 0
Message 1 of 2
154
Flag Post
HP Recommended

pc requires a password to restart and it's not working

hp slim desktop
Microsoft Windows Vista

My hp personal computer shut down and has a small box prompting "This computer is configured to require a password in order to start up.  Please enter Startuppassword below."  I tried my password and it doesn't work.  There is no option to recover or create a new password.  I'm stuck.  Anybody?

0 Kudos
1 REPLY
Dean Dean
Dean
7947 629 2833
Message 2 of 2
131
Flag Post
HP Recommended

pc requires a password to restart and it's not working

Hello @Jane641

 

Welcome to the HP Support forum. Thank you for posting.


This is related to a BIOS and start up password which you or someone else configured. This is usually not your Windows account login password. In order to remove this password (if forgotten or not known) you will need to open the PC's box.

There are jumpers on the system board (motherboard) that are designed to remove BIOS and power on passwords. Search for the specifications documentation on your PC. Find the document online outlining the system or motherboard to locate CMOS and or password jumpers.

 

If you provide me with your full computer model and the product number (PN) I might be able to help you locate the specific documentation for your specific model. Here is how > http://support.hp.com/us-en/document/c00033108

 

 

Hope this helps.

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation