problems importing photos from camera "Access Denied"

[momto4]

When trying to import my photos from my camera (Canon Eos Rebel T21) I'm getting the error code message "Access is Denied"  I have no idea why, never had this message before.  Tried changing the program I import with and that didn't work either.  I recently had Windows 10 installed but un-installed it tonight as it also had issues importing photos ( as well as with emails and contacts, among other things)  Why is my access denied and how do I fix this??

I have no idea where to look next on how to fix this error code. I NEED access to my photos for my business.

Hope you can help me soon, thank you!

[PeaceLily]

Hi @momto4 ,

Have you checked to make sure the physical "Lock" slider on the SD card is set to unlock? That would be the easiest fix. If it's unlocked, please let me know the following details:

1. Are you using an external card reader, a built-in card reader, or a data cable?

2. Have you tried different card readers/data cables, or tried uploading the photos to a different computer?

3. Have you tried importing photos from a different source, such as your phone? Do you get the same error?

4. The "Access is Denied" error you see now, is it the same error you were getting in Windows 10?

5. What programs did you try using to import photos?

6. What happens if you try to navigate to the files through Windows Explorer, instead of importing the photos? Connect the SD card, click Start > Computer, double-click the SD card (under Devices with Removable Storage). Can you access the files?

[momto4]

Hi, thank for your response.

The physical lock on the card was off so that isn't the problem.

I was able to upload them on another computer but was not able to upload them from my phone or using a different USB cable. (Same Access is denied message) I also tried inserting the card directly with no success. When I had Windows 10, the only error code I ever got was "Something Went Wrong"  (try again or cancel)

I tried using Windows,  Windows Live Photo Gallery, and Silverlight.

I tried your last suggestion of inserting the card - start-Computer-double-click on the SD Card and nothing there, can't access...

Might be something silly but I have no idea what it might be as I didn't have trouble uploading photos before I installed Windows 10.

Thanks for your help!

[PeaceLily]

Thank you for the thorough responses to my questions! It sounds like you somehow lost administrator access to external drives during the upgrade/downgrade process. Are you using an administrator account? I found a solution on the Microsoft support forum that I think might resolve this for you: (link) (see the post by Afzal Taher)

[momto4]

Hi, I appreciate your help..

I looked at the link that you suggested. The first thing I noticed that it asks for is to see if you can see the 'drive' in Disk Management'. May sound like a dumb question but what drive am I supposed to see? SDMS?  If so, I dont.  I had C (OS) , D, (HP Recovery) E, (HPOJ6600) and SYSTEM under the 'Volumes'  and then below it says Disk 0 and then CD-ROM 0). The suggestion from Afzal  talks about the 'Q' drive... what and where is that? I tried all the remaining steps on the C, D, & E drives (changed ownership ) but it still doesn't work. When I turn my camera on, it 'finds' the photos that need uploading, allows me to tag (name) them, and looks as though it's going to start uploading, even showing the first photo, the Message pops up that I'm denied.

I'm getting very frustrated!  😞

Thank you!

[PeaceLily]

The drive wouldn't necessarily be labeled "Q," that was just an example. I still think it must be a permissions issue, since you've narrowed it down to this particular computer (not a device/memory card/data corruption issue). Are you using an administrator account? If not, try adding administrator privileges to your account using the steps in this document: Managing User Accounts and Logins (Windows 7) Note that even if your account was originally admin, it might have been reset during upgrade/downgrade.

[momto4]

I checked into this and I am listed as the administrator already.

What 'drive' should I be seeing when checking Disk Management?

I has to be something so simple but it's driving me crazy!

[momto4]

Hi PeaceLily,

Are you all out of suggestions for me?  I've been waiting patiently for you to respond the last few days ...  Lol

Thank you!

[PeaceLily]

Sorry about that, I didn't get a notification that you responded.

The drive letter for the SD card could be just about anything, so I think the best way to identify it in Disk Management is by capacity. If you have a 4GB SD card, the drive should show approx. 3.75GB of capacity in the details window (below the "Volume" list). From what you reported before it sounds to me like the card isn't showing in Disk Management either.

To be honest this is a very strange issue. From what you've told me so far it's not a problem with the uploading software, not a driver problem, not a data corruption problem or any kind of problem with the card itself, and not an administrative privileges problem. It's definitely something that happened during the upgrade/downgrade process but I can't figure out what else it could be. Let's try running Windows Update, install all required and optional updates.

[ifitfits]

Hi, I'm having exactly the same problem and have tried the suggested remedies but to no effect. Has anyone found a solution yet?