"HPSF.exe has stopped working. This application has encountered a serious problem and must close."

[TedWaters]

My copy of HPSF has also stopped working, probably since the last version updated itself.

I've dowloaded a new copy from the HP Support site, 7.0.39.15, that was the same as the one I had installed, and this gives the same error.

Any suggestions?

[pierre_42]

Have downloaded program. installed it but it but makes  no difference. Is there a way to remove this program from my computer for based on other comments it seems that this program is more a nuisance!!!

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@pierre_42 wrote:

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@pierre_42 wrote:

I'm having the same error message for HPSF.exe. I followed the instructions to uninstall HP Support Assistant, unfortunately the only thing I found was HP Support Information. Is this the same as HP Support Assistant? If it is, this program can apparently not be removed.

What should I do?

Thanks for your help

Pierre_42

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Still doesn't have a solution to this problem!!!!!

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[Dezzer]

thankyou!! this has been bothering me for ages!!

[sammieg]

I tried to remove the program using your method and it errored out with some weird error message and reversed the uninstall process.  Any more ideas??

[sammieg]

This is the error message I get while trying to remove the program from Control Panel:

"Error 1316.  A network error occurred while attempting to read from file HP Support Assistant.msi"

Anything else I can try to fix this problem?

[CherylG]

@ sammieg

Use Recovery Manager in your Start ,All Programs list to reinstall original HP Support Assistant:

http://support.hp.com/us-en/document/c01868333

[sammieg]

I tried your solution but it did not work.  I cannot seem to be able to remove the old program by using the remove programs under Control Panel.  It continues to give that same error message.  Is there a way that I can revert back to a date when the HPSF.exe was working?

[TedWaters]

Unfortunately I can't find HP Support Assistant nor HPSF.exe in my list of installed programs so can't uninstall it either.

Is there anything else that can be tried?

[CherylG]

@ TedWaters

Have you tried using Recovery Manager in your Start ,All Programs list to reinstall original HP Support Assistant:

 http://support.hp.com/us-en/document/c01868333

[mrbean77]

I have already installed the newest hp assistant per 15 jan 2013 is still sp58915 - but the error still persisted and my stylus / touch screen does not work from time to time - pleaaaaaseee Heeeeeelppp