02-17-2013 07:56 PM - last edited on 02-22-2017 01:33 PM by OscarFuentes
Yes I did follow the instructions but am repeating them here so that you can understand that the HP Recovery Manager instructions are not sufficiently explicit - which has been mentioned earlier in this topic. In summary some HP Customers are finding that neither HPSF.exe nor HP Support Assistant are shown in the list of installed applications (Control Panel\Programs\Programs and Features ).
So following the HP Recovery Manager instructions:
Step 4 Look in the Factory installed programs list for the software program you want to reinstall.
- If your software program is listed, select the title.
- If the program you want to reinstall is not listed, select The program is not in the list , and then click Next . Follow the instructions to reinstall the program
Clicking Next presents a panel headed 'Reinstall at program not factory installed by HP' where the instruction is to:
1. Uninstall the software.
a. Click Next to open Programs and Features
b. Select the broken program and the uninstall it
2. Install the application using the original installations software
Now, as my system is 3 years old I can't remember if it was factory installed. Either way the recovery is now stalled as, after pressing Next, neither HPSF.exe nor HP Support Assistant were shown in the list of installed applications .
However I then used the your suggested Microsoft Fixit Remover which successfully found and uninstalled the found version of HP Support Assistant .
I rebooted and then downloaded and installed the latest version of HP Support Assistant sp58919.exe . The installation process asked if an existing file should be overwritten - to which I replied 'Yes to all'.
This proved successful and HP Support Assistant is now installed and working correctly .
Key conclusions / recommendations from this somewhat protracted saga:
- improve the HP Recovery Manager instructions to cover this situation
- and include a link to the Microsoft Fixit Remover at the appropriate point
It looks like that this is working..
02-19-2013 04:34 AM
am getting exactly the same problem. it seems, HP despite making excellent machines, really do like to clutter them up with totally unnecessary software which continually developes problems and keeps you having to click for updates, scan for drivers and get rid of angst-ridden messages about the impending doom of your machine! HPSF.exe is an example of this OCD like clutter up your machine compulsion that exists with HP.
my solution is simply to uninstall the thing and leave it at that, it's a lousy and unnecessary piece of software, that takes up hd space, memory and ram space. your machine will run better as a result.
best wishes, mark.
02-28-2013 05:16 AM
Whilst I'm not expert on Registry Cleaners I've used CCleaner, Wise Care 365 and SlimCleaner in the past but these are powerful tools and need to be used with caution - like backing up the Registry before using them.
I'd have a look at CNet and read their reviews before choosing which software package to use.