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Intern
Posts: 4
Member Since: ‎12-03-2011
Message 1 of 198 (237,169 Views)
Accepted Solution

"HPSF.exe has stopped working. This application has encountered a serious problem and must close."

[ Edited ]

I'm getting the above error message on a one month old HP Pavilion Desktop ( p6813w )  running Win7.

I see there are updates, but when I click on the HP Support Assistant w/ 'Recommended actions needed'...

it tells me HPSF.exe has stopped working and that I need to click 'okay' to automatically restart the application.

 

I click 'okay' and the window closes and does not restart.

 

ALSO: it's now saying, "HP Support Assistant can only be run by one user at a time.

Please switch to the user who is currently using HP Support Assistant. Etc"

 

Whatever in the world can that mean? Smiley Sad 

 

Thanks for any up to date solutions or help you can provide.

Accepted Solution

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Go to Control Panel, Programs & Features.Select HP Support Assistant and uninstall it. Restart your machine after removing it.

Next download the latest version for your machine from the link:

 

http://h71036.www7.hp.com/hho/us/en/pclc/articles/hp-support-assistant.html?jumpid=ex_r602_go/hpsupportassistant

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Provost
Posts: 8,056
Member Since: ‎09-28-2010
Message 2 of 198 (237,130 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Fungud,

 

It's part of HP Total Care/HP Advisor. You can re-install:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-78274-1

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Intern
Posts: 4
Member Since: ‎12-03-2011
Message 3 of 198 (237,126 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

[ Edited ]

Hmmm, it's part of TotalCare ... to have 'serious problems'  that force a shut down of the service? And not be able to install updates? On a month old system??  Okay, whatever. I can cope with a little weirdness. No big deal.

 

But, the link you posted says it's for 'notebook/laptop models', mine is a desktop,

...should I go ahead and click on the download button? 

 

Hello, anyone home?

 

Can I just uninstall HP Support Assistance altogether?

 

 

 

 


 


Student
Posts: 1
Member Since: ‎12-21-2011
Message 4 of 198 (236,937 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must


Fungud wrote:

I'm getting the above error message on a one month old HP Pavilion Desktop ( p6813w )  running Win7.

I see there are updates, but when I click on the HP Support Assistant w/ 'Recommended actions needed'...

it tells me HPSF.exe has stopped working and that I need to click 'okay' to automatically restart the application.

 

I click 'okay' and the window closes and does not restart.

 

ALSO: it's now saying, "HP Support Assistant can only be run by one user at a time.

Please switch to the user who is currently using HP Support Assistant. Etc"

 

Whatever in the world can that mean? Smiley Sad 

 

Thanks for any up to date solutions or help you can provide.


 

Tutor
Posts: 3
Member Since: ‎12-22-2011
Message 5 of 198 (236,909 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

HI i HAVE THE SAME PROBLEM.

Provost
Posts: 37,321
Member Since: ‎11-12-2008
Message 6 of 198 (236,899 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Go to Control Panel, Programs & Features.Select HP Support Assistant and uninstall it. Restart your machine after removing it.

Next download the latest version for your machine from the link:

 

http://h71036.www7.hp.com/hho/us/en/pclc/articles/hp-support-assistant.html?jumpid=ex_r602_go/hpsupp...

**Click Accept as Solution on a Reply that solves your issue to help others**
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Tutor
Posts: 3
Member Since: ‎12-22-2011
Message 7 of 198 (236,884 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

THANKYOU
Top Student
Posts: 1
Member Since: ‎03-30-2012
Message 8 of 198 (235,496 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Thank you so much!  Simply reloading it wouldn't work, but when I uninstalled it first and then reloaded it as you said, it took care of the problem.  I was about to junk the computer.  Now, since I got that issue fixed, I was able to do a "tune up" and fix the computer.  THANK YOU  and yes, I clicked the star!

Tutor
Posts: 10
Member Since: ‎01-19-2012
Message 9 of 198 (235,380 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Re. HPSF.exe has stopped working .This application encountered a serious problem..ty

Top Student
Posts: 1
Member Since: ‎05-01-2012
Message 10 of 198 (234,869 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

i am having the same problem . please  tell me what to do.

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