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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2012 09:56 PM

HP Recommended

@sarahfreid46

 

Go to Control Panel, Programs & Features.Select HP Support Assistant and uninstall it. Restart your machine after removing it.

Next download the latest version for your machine from the link:

 

http://h71036.www7.hp.com/hho/us/en/pclc/articles/hp-support-assistant.html?jumpid=ex_r602_go/hpsupp...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎05-04-2012 03:15 PM

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"HPSF.exe has stopped working. This application has encountered a serious problem and must close."
 

I'm getting the above error message on a two month old HP Pavilion laptop  running Win7.

I see there are updates, but when I click on the HP Support Assistant w/ 'Recommended actions needed'...

it tells me HPSF.exe has stopped working and that I need to click 'okay' to automatically restart the application.

 

I click 'okay' and the window closes and does not restart.

‎06-29-2012 04:29 PM

HP Recommended

HPSF.exe has stopped working. This application has encountered a serious problem and must

 

The same error message  I am getting in these days, what should I do ?

‎06-29-2012 05:01 PM

HP Recommended

THANKYOU THIS SOLVED MY PROBLEM

‎07-22-2012 11:43 PM

HP Recommended
Thanks CheryG! That fixed it. The HP phone support was not as smart. Thanks again.

‎07-22-2012 11:52 PM

HP Recommended

CherylG could you please get a job at HP?

 

The HP survey popup does not work right. There is no "Yes" or "No" to click.

 

Their phone support did not know how to fix this, but you do.

 

The

**Clicking "Accept as Solution" on a Reply that solves your issue helps others who are searching**

does not work. There is no such link. HP needs your adult supervision. Thanks very much for fixing my problem when HP could not. I am surrounded by buggy, half baked software and you fixed one big problem. Now for the rest of them. Thanks!

‎07-29-2012 07:27 AM

HP Recommended

On my computer it doesn't list HP Support Assistant to uninstall. All it shows is HP Advisor. Is this the same thing and should I uninstall it?

‎11-04-2012 11:18 AM

HP Recommended

Help I have this problem too. I tried to follow the uninstall but said, "Error opening installation log file. Verify that the specifed log file exists and is writable. HELP! Pavilion dv6-6127cl | Win7

‎11-05-2012 05:46 PM

HP Recommended
Thank you very much, nice! Rwm1949

‎11-17-2012 06:59 AM

HP Recommended

I had the saame problem, followed your instructions & it worked like a charm!

 

Thanks,

 

Ken

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