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‎04-29-2017 05:27 PM

HP Recommended
Product: HP touchsmart 310-1125y pc
Operating System: Microsoft Windows 7 (32-bit)

I aquired a HP touchsmart 310-1125y pc from estate sale and I need to reset the password to operate the computer. The family could not provide a password. I tried to reset the password and the computer prompted me to create a password recovery disc. I do not understand what to do. This computer has a windows 7 (32) bit o.s. any help would be appreciated. Thanks.

2 REPLIES 2

‎04-30-2017 12:47 AM

HP Recommended

Best thing to do is return it to Factory setup- as in fresh out of box. Immediately after powering on start tapping the F11 key at top of keyboard. This should boot into Recovery where you can do a System Recovery.

https://support.hp.com/us-en/document/c01867418#AbT3

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‎04-30-2017 12:50 AM - edited ‎04-30-2017 12:52 AM

HP Recommended

 

Once you have the machine back to factory setup and booted into Windows I highly recommend to look into creating the Recovery Media for it:

https://support.hp.com/us-en/document/c01867124

 

If the previous owner has already made Recovery Media you will not be allowed to make another.

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